Application of the queueing theory on calculation of the optimal number of employees of the call-centre (Q5482520)
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scientific article; zbMATH DE number 5049969
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| English | Application of the queueing theory on calculation of the optimal number of employees of the call-centre |
scientific article; zbMATH DE number 5049969 |
Statements
28 August 2006
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call-centre
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stochastic model
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queueing system
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Poisson process
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stationary regime
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sensitivity
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0.7859488129615784
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0.7680335640907288
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0.7603069543838501
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0.7573630213737488
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