Nudging Patient Choice: Reducing No-Shows Using Waits Framing Messaging

DOI10.1287/OPRE.2023.2444MaRDI QIDQ6195146zbMATH OpenOpenAlexFDO

Authors Jiayi Liu

Publication date 13 March 2024

Published in Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1287/opre.2023.2444

zbMATH Keywords

behavioral queuingfield experimentlaboratory experimentmHealthnudgingpatient no-show

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

• Scheduling Arrivals to Queues: A Single-Server Model with No-Shows
• Appointment scheduling under patient preference and no-show behavior
• Statistical characterization of patient response to offered access delays using healthcare transactional data
• Reducing Delays for Medical Appointments: A Queueing Approach
• Outpatient appointment scheduling given individual day-dependent no-show predictions

Cited in

(1)

• Decision support system for appointment scheduling and overbooking under patient no-show behavior

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