Online banking performance evaluation using data envelopment analysis and principal component analysis

DOI10.1016/J.COR.2008.05.008MaRDI QIDQ1000968zbMATH OpenOpenAlexFDO

Authors Chien-Ta Bruce Ho, Desheng Dash Wu

Publication date 12 February 2009

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.cor.2008.05.008

zbMATH Keywords

data envelopment analysis (DEA)electronic commerceinternet bankingprinciple component analysis (PCA)web metric

Mathematics Subject Classification ID

Internet topics (68M11) Management decision making, including multiple objectives (90B50) Case-oriented studies in operations research (90B90)

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Cites work

• A note on DEA efficiency assessment using ideal point: an improvement of Wang and Luo's model
• A smooth nonparametric conditional quantile frontier estimator
• Efficiency of financial institutions: International survey and directions for future research
• scientific article; zbMATH DE number 47593 (Why is no real title available?)
• Measuring the efficiency of decision making units
• Nonparametric frontier estimation via local linear regression
• Pitfalls and protocols in DEA
• Selecting DEA specifications and ranking units via PCA
• Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis

Cited in

(15)

• Estimating Malmquist productivity indexes using probabilistic directional distances: an application to the European banking sector
• A comparative study on performance measurement of Indian public sector banks using AHP-TOPSIS and AHP-grey relational analysis
• Dealing with missing information in data envelopment analysis by means of low-rank matrix completion
• Weight computation of criteria in a decision-making problem by knowledge measure with intuitionistic fuzzy set and interval-valued intuitionistic fuzzy set
• Assessing bank efficiency and performance with operational research and artificial intelligence techniques: a survey
• Analysing alternatives in financial services for wealth management banks: the analytic network process and the balanced scorecard approach
• Performance measurement model on wealth management banking:analytic hierarchy process and balanced scorecard approach
• The Application of Data Envelopment Analysis in Conjunction with Financial Ratios for Bank Performance Evaluation
• Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry
• A DEA approach for ranking and optimisation of technical and management efficiency of a large bank based on financial indicators
• An epsilon-based measure of efficiency in DEA -- a third pole of technical efficiency
• Exploring the efficiency and effectiveness in global e-retailing companies
• Enhanced performance assessment of airlines with integrated balanced scorecard, network-based superefficiency DEA and PCA methods
• Which method prevails? Benchmarking missing data techniques in data envelopment analysis
• Integration and application of rough sets and data envelopment analysis for assessments of the investment trusts industry

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