Robert A. Shumsky

Available identifiers

Publication	Date of Publication	Type
Call center outsourcing contracts under information asymmetry	2012-02-29	Paper
Revenue management games: horizontal and vertical competition	2012-02-21	Paper
Gatekeepers and referrals in services	2012-02-19	Paper
Dynamic capacity management with substitution	2011-11-24	Paper
Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation	2009-07-03	Paper
Staffing and routing in a two-tier call centre	2006-10-04	Paper
Approximation and analysis of a call center with flexible and specialized servers	2004-10-05	Paper
Optimal updating of forecasts for the timing of future events	2002-07-08	Paper

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