| Publication | Date of Publication | Type |
|---|
Optimal call center forecasting and staffing
Probability in the Engineering and Informational Sciences | 2022-11-22 | Paper |
Modeling COVID-19 hospital admissions and occupancy in the Netherlands
European Journal of Operational Research | 2022-09-09 | Paper |
Front-office multitasking between service encounters and back-office tasks
European Journal of Operational Research | 2021-05-03 | Paper |
A uniformization approach for the dynamic control of queueing systems with abandonments
Operations Research | 2020-10-05 | Paper |
Flexible staffing for call centers with non-stationary arrival rates
International Series in Operations Research & Management Science | 2017-11-30 | Paper |
Queueing model for call blending in call centers
IEEE Transactions on Automatic Control | 2017-06-20 | Paper |
Staffing a call center with uncertain non-stationary arrival rate and flexibility
OR Spectrum | 2012-08-13 | Paper |
A note on profit maximization and monotonicity for inbound call centers
Operations Research | 2012-03-26 | Paper |
Dynamic control of a single-server system with abandonments
Queueing Systems | 2011-02-03 | Paper |
Online scheduling policies for multiclass call centers with impatient customers
European Journal of Operational Research | 2010-09-09 | Paper |
Optimising a general repair kit problem with a service constraint
European Journal of Operational Research | 2010-01-15 | Paper |
Resource allocation in grid computing
Journal of Scheduling | 2009-08-28 | Paper |
Optimal Transmission Policies for Noisy Channels
Operations Research | 2009-07-03 | Paper |
Monotonicity in Markov Reward and Decision Chains: Theory and Applications
Foundations and Trends® in Stochastic Systems | 2008-04-30 | Paper |
On the Assignment of Customers to Parallel Queues
Probability in the Engineering and Informational Sciences | 2007-01-19 | Paper |
On the Optimality of the Generalized Shortest Queue Policy
Probability in the Engineering and Informational Sciences | 2007-01-19 | Paper |
On the Shortest Queue Policy for the Tandem Parallel Queue
Probability in the Engineering and Informational Sciences | 2007-01-19 | Paper |
Workload minimization in re-entrant lines
European Journal of Operational Research | 2007-01-09 | Paper |
On Suboptimal Policies in Multiclass Tandem Models
Probability in the Engineering and Informational Sciences | 2006-08-30 | Paper |
The effect of service time variability on maximum queue lengths in MX/G/1 queues
Journal of Applied Probability | 2006-01-26 | Paper |
A formula for tail probabilities of Cox distributions
Journal of Applied Probability | 2005-04-18 | Paper |
Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters
OR Spectrum | 2004-10-05 | Paper |
An explicit solution for the value function of a priority queue
Queueing Systems | 2004-09-09 | Paper |
On the structure of value functions for threshold policies in queueing models
Journal of Applied Probability | 2004-05-18 | Paper |
CONVEXITY IN TANDEM QUEUES
Probability in the Engineering and Informational Sciences | 2004-03-29 | Paper |
On the bias vector of a two-class preemptive priority queue
Mathematical Methods of Operations Research | 2003-07-16 | Paper |
On optimal call admission control in resource-sharing system
IEEE Transactions on Communications | 2003-04-22 | Paper |
Queueing models of call centers: An introduction
Annals of Operations Research | 2003-01-27 | Paper |
On the convergence of the power series algorithm
Performance Evaluation | 2002-11-27 | Paper |
Managing uncertainty in call centres using Poisson mixtures
Applied Stochastic Models in Business and Industry | 2002-11-21 | Paper |
On the comparison of queueing systems with their fluid limits
Probability in the Engineering and Informational Sciences | 2002-05-20 | Paper |
A stochastic batching and scheduling problem
Probability in the Engineering and Informational Sciences | 2002-01-14 | Paper |
On the value of learning for Bernoulli bandits with unknown parameters
IEEE Transactions on Automatic Control | 2001-08-05 | Paper |
Minimizing response times and queue lengths in systems of parallel queues
Journal of Applied Probability | 2001-05-08 | Paper |
On the static assignment to parallel servers
IEEE Transactions on Automatic Control | 2000-10-17 | Paper |
Stochastic scheduling with event-based dynamic programming
Mathematical Methods of Operations Research | 2000-08-10 | Paper |
On the value function of a priority queue with an application to a controlled polling model
Queueing Systems | 2000-07-05 | Paper |
Stochastic Bounds for Queueing Systems with Multiple On–Off Sources
Probability in the Engineering and Informational Sciences | 2000-04-09 | Paper |
Structural results for the control of queueing systems using event-based dynamic programming
Queueing Systems | 1999-07-19 | Paper |
Optimal control of tandem reentrant queues
Queueing Systems | 1999-05-17 | Paper |
A transformation method for stochastic control problems with partial observations
Systems \& Control Letters | 1999-01-12 | Paper |
On submodular value functions and complex dynamic programming
Communications in Statistics. Stochastic Models | 1998-12-02 | Paper |
Assigning a single server to inhomogeneous queues with switching costs
Theoretical Computer Science | 1998-07-22 | Paper |
Optimal repairman assignment in two symmetric maintenance models
European Journal of Operational Research | 1998-06-11 | Paper |
On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net
INFORMS Journal on Computing | 1997-11-25 | Paper |
Optimal control in light traffic Markov decision processes
Mathematical Methods of Operations Research | 1997-07-23 | Paper |
scientific article; zbMATH DE number 1031396 (Why is no real title available?)
| 1997-07-06 | Paper |
Control of a random walk with noisy delayed information
Systems \& Control Letters | 1997-02-28 | Paper |
A simple proof of the optimality of a threshold policy in a two-server queueing system
Systems \& Control Letters | 1997-02-27 | Paper |
scientific article; zbMATH DE number 977753 (Why is no real title available?)
| 1997-02-13 | Paper |
On the Pathwise Optimal Bernoulli Routing Policy for Homogeneous Parallel Servers
Mathematics of Operations Research | 1996-10-14 | Paper |
scientific article; zbMATH DE number 732087 (Why is no real title available?)
| 1995-03-08 | Paper |
On the optimality of LEPT and μc rules for parallel processors and dependent arrival processes
Advances in Applied Probability | 1994-02-07 | Paper |
Stochastic scheduling games with Markov decision arrival processes
Computers & Mathematics with Applications | 1994-01-19 | Paper |
Marked point processes as limits of Markovian arrival streams
Journal of Applied Probability | 1993-08-30 | Paper |
Optimal server assignment in the case of service times with monotone failure rates
Systems \& Control Letters | 1993-06-29 | Paper |
The µc-rule is not optimal in the second node of the tandem queue: a counterexample
Advances in Applied Probability | 1992-06-28 | Paper |
