The psychological cost of waiting

DOI10.1016/0022-2496(85)90020-3MaRDI QIDQ1064992zbMATH OpenOpenAlexFDO

Authors Edgar Elias Osuna

Publication date 1985

Published in Journal of Mathematical Psychology (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/0022-2496(85)90020-3

zbMATH Keywords

accumulated stressBayesian treatmentconditional intensity of psychological stressqueueing problemssubjective cost for waitingwaiting process

Mathematics Subject Classification ID

Mathematical psychology (91E99)

Review text

A random variable W representing the waiting time is introduced. A bounded, nondecreasing function H of W is defined as a subjective cost for waiting and the expected value of H(W) is considered as the intensity of psychological stress. Three theorems on the conditional intensity of psychological stress are proved in the first part of the paper. The accumulated stress for waiting up to time t is defined as the total psychological stress, accumulated up to t. A theorem on the accumulated stress is given in the second section of the paper. The effect of an information about the waiting time provided during the waiting is studied in the next section. The last section is devoted to the Bayesian treatment of the problem. Some strategies minimising the psychological stress accumulated during the waiting process are developed. The reviewed study represents interesting approach to this psychological question and it is based on the elementary results from probability theory.

Recommendations

• Publication:4726096
• An extension of Osuna's model to observable queues
• Stress caused by waiting: A theoretical evaluation of a mathematical model
• Waiting time in cyclic-waiting systems
• An extension of Osuna's model for stress caused by waiting

Cited in

(12)

• Psychological models of deferred decision making
• Stress caused by waiting: A theoretical evaluation of a mathematical model
• An extension of Osuna's model for stress caused by waiting
• Outpatient scheduling with unpunctual patients and no-shows
• Comparison of customer balking and reneging behavior to queueing theory predictions: An experimental study
• Strategic behavior in queues with the effect of the number of customers behind
• Stochastic optimization approaches for elective surgery scheduling with downstream capacity constraints: models, challenges, and opportunities
• scientific article; zbMATH DE number 3999738 (Why is no real title available?)
• Two-echelon production inventory systems with strategic customers
• Using stochastic programming to solve an outpatient appointment scheduling problem with random service and arrival times
• Structural feedback and behavioral decision making in queuing systems: a hybrid simulation framework
• An extension of Osuna's model to observable queues

This page was built for publication: The psychological cost of waiting

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q1064992)