The psychological cost of waiting

DOI10.1016/0022-2496(85)90020-3zbMATH Open0576.92025OpenAlexW1975606945MaRDI QIDQ1064992FDOQ1064992

Authors: Edgar Elias Osuna 

Publication date: 1985

Published in: Journal of Mathematical Psychology (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/0022-2496(85)90020-3

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zbMATH Keywords

queueing problemsaccumulated stressBayesian treatmentconditional intensity of psychological stresssubjective cost for waitingwaiting process

Mathematics Subject Classification ID

Mathematical psychology (91E99)

Cites Work

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Cited In (11)

• Strategic behavior in queues with the effect of the number of customers behind
• TWO-ECHELON PRODUCTION INVENTORY SYSTEMS WITH STRATEGIC CUSTOMERS
• An extension of Osuna's model for stress caused by waiting
• An extension of Osuna's model to observable queues
• Psychological models of deferred decision making
• Stress caused by waiting: A theoretical evaluation of a mathematical model
• Title not available (Why is that?)
• Outpatient scheduling with unpunctual patients and no-shows
• Using stochastic programming to solve an outpatient appointment scheduling problem with random service and arrival times
• Stochastic optimization approaches for elective surgery scheduling with downstream capacity constraints: models, challenges, and opportunities
• Comparison of customer balking and reneging behavior to queueing theory predictions: An experimental study

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