Models and approximations for call center design
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Publication:1405350
DOI10.1023/A:1024501601020zbMath1026.60103MaRDI QIDQ1405350
Benjamin Melamed, David L. Jagerman
Publication date: 25 August 2003
Published in: Methodology and Computing in Applied Probability (Search for Journal in Brave)
analytic approximation; \(\text{M/G/}n\) queues; multiple customer streams; priority scaling-Erlang approximation
60K25: Queueing theory (aspects of probability theory)
60K20: Applications of Markov renewal processes (reliability, queueing networks, etc.)
60K30: Applications of queueing theory (congestion, allocation, storage, traffic, etc.)
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