Extension of the loss probability formula to an overloaded queue with impatient customers

DOI10.1016/J.SPL.2017.10.007zbMath1428.60132OpenAlexW2767391553MaRDI QIDQ1698247

Jeongsim Kim, Bara Kim

Publication date: 15 February 2018

Published in: Statistics \& Probability Letters (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.spl.2017.10.007

zbMATH Keywords

impatient customersloss probabilityGirsanov-type change of measure

Mathematics Subject Classification ID

Queueing theory (aspects of probability theory) (60K25) Traffic problems in operations research (90B20)

Cites Work

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• Applied stochastic control of jump diffusions.
• Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
• The Fourier-series method for inverting transforms of probability distributions
• A batch arrival $M^X/M/c$ queue with impatient customers
• An \(\text{M/M/}c\) queue with impatient customers
• A Multiserver Queueing System with Impatient Customers
• The Theory of Scale Functions for Spectrally Negative Lévy Processes
• The Application of Queueing Theory to Continuous Perishable Inventory Systems

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