A service quality and success model for the information service industry

DOI10.1016/S0377-2217(03)00125-5zbMATH Open1056.90083MaRDI QIDQ1877901FDOQ1877901

Authors: Hollis Landrum, Victor R. Prybutok 

Publication date: 19 August 2004

Published in: European Journal of Operational Research (Search for Journal in Brave)

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zbMATH Keywords

Quality managementService operationsInformation servicesService quality

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50)

Cited In (2)

• Using a topological Markov chain model to evaluate service quality of a university library from structural viewpoints
• Quality metrics for information systems

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