A service quality and success model for the information service industry

DOI10.1016/S0377-2217(03)00125-5MaRDI QIDQ1877901zbMATH OpenFDO

Authors Hollis Landrum, Victor R. Prybutok

Publication date 19 August 2004

Published in European Journal of Operational Research (Search for Journal in Brave)

zbMATH Keywords

Quality managementService operationsInformation servicesService quality

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50)

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