Development of a measure to assess quality management in certified firms

DOI10.1016/S0377-2217(03)00145-0zbMATH Open1107.90404OpenAlexW1985804425WikidataQ61039661 ScholiaQ61039661MaRDI QIDQ1877909FDOQ1877909

Authors: Francisco José Conca, Juan Llopis, Juan José Tarí 

Publication date: 19 August 2004

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/s0377-2217(03)00145-0

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zbMATH Keywords

SurveyQuality managementISO 9000 certification

Mathematics Subject Classification ID

Operations research and management science (90B99)

Cites Work

• Coefficient alpha and the internal structure of tests
• Statistical quality control and improvement
• The stock market's reaction to quality certification: empirical evidence from Spain

Cited In (9)

• Drive out fear (unless you can drive it in): the role of agency and job security in process improvement
• Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance
• Cross-national stability of a quality management model: a comparative study of the United States and Turkey
• The Validation of the Human Contribution to Quality: A Case Study at Lockheed Martin Aeronautics - Fort Worth
• An action-research based instrument for monitoring continuous quality improvement
• The longitudinal effects of the ISO 9000 certification process on business performance
• Implementing Quality Improvement Strategies in Brazilian Hospitals: A Model for Guidance of the Initial Stage of Implementation
• Management estimation in banking
• An empirical assessment of the influence of quality dimensions on organizational performance

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