Development of a measure to assess quality management in certified firms

DOI10.1016/S0377-2217(03)00145-0MaRDI QIDQ1877909zbMATHOpenAlexWikidataFDO

Authors Francisco José Conca, Juan Llopis, Juan José Tarí

Publication date 19 August 2004

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/s0377-2217(03)00145-0

zbMATH Keywords

SurveyQuality managementISO 9000 certification

Mathematics Subject Classification ID

Operations research and management science (90B99)

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Cites work

• Coefficient alpha and the internal structure of tests
• Statistical quality control and improvement
• The stock market's reaction to quality certification: empirical evidence from Spain

Cited in

(9)

• Impact of Malcolm Baldrige National Quality Award Criteria on organizational quality performance
• An empirical assessment of the influence of quality dimensions on organizational performance
• Management estimation in banking
• The longitudinal effects of the ISO 9000 certification process on business performance
• Drive out fear (unless you can drive it in): the role of agency and job security in process improvement
• Cross-national stability of a quality management model: a comparative study of the United States and Turkey
• The Validation of the Human Contribution to Quality: A Case Study at Lockheed Martin Aeronautics - Fort Worth
• An action-research based instrument for monitoring continuous quality improvement
• Implementing Quality Improvement Strategies in Brazilian Hospitals: A Model for Guidance of the Initial Stage of Implementation

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