An integrated stochastic fuzzy MCDM approach to the balanced scorecard-based service evaluation

DOI10.1016/J.MATCOM.2019.04.008MaRDI QIDQ1997675zbMATH OpenOpenAlexFDO

Authors Hasan Dinçer, Serhat Yüksel

Publication date 2 March 2021

Published in Mathematics and Computers in Simulation (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.matcom.2019.04.008

zbMATH Keywords

balanced scorecardbankingfuzzy setsMonte Carlo simulationnew service developmentTurkey

Mathematics Subject Classification ID

General logic (03Bxx) Operations research and management science (90Bxx)

Cites work

• A method for stochastic multiple criteria decision making based on pairwise comparisons of alternatives with random evaluations
• A scaling method for priorities in hierarchical structures
• An intelligent approach to ERP software selection through fuzzy ANP
• Applications of the extent analysis method on fuzzy AHP
• Extended VIKOR method in comparison with outranking methods
• Fuzzy MCDM for weight of object's phrase in location routing problem
• scientific article; zbMATH DE number 3943488 (Why is no real title available?)
• Integrated material-financial supply chain master planning under mixed uncertainty
• Multiple attribute decision making. Methods and applications. A state-of- the-art survey
• On the extent analysis method for fuzzy AHP and its applications
• Revising the OWA operator for multi criteria decision making problems under uncertainty

Cited in

(1)

• Evaluation and ranking of battery electric vehicles by Shannon's entropy and TOPSIS methods

Describes a project that uses

Uses Software

• VIKOR

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