Staffing of time-varying queues using a geometric discrete time modelling approach

DOI10.1007/S10479-015-2058-3MaRDI QIDQ2014660zbMATH OpenOpenAlexWikidataFDO

Authors Xi Chen, Dave Worthington

Publication date 25 August 2017

Published in Annals of Operations Research (Search for Journal in Brave)

Copyright license Creative Commons Attribution 4.0 International

Full work available at URL https://doi.org/10.1007/s10479-015-2058-3

zbMATH Keywords

multi-server queuestime-dependent analysiscall centre staffingdiscrete time modelling

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Recommendations

• Staffing of time-varying queues to achieve time-stable performance
• Flexible staffing for call centers with non-stationary arrival rates
• Staffing to stabilize the tail probability of delay in service systems with time-varying demand
• Accounting for time-varying queueing effects in workforce scheduling
• Many-server loss models with non-poisson time-varying arrivals

Cites work

• scientific article; zbMATH DE number 3369604 (Why is no real title available?)
• A new model for call centre queue management
• Blocking probabilities in mobile communications networks with time-varying rates and redialing subscribers
• Engineering solution of a basic call-center model
• Nonstationary queuing probabilities for landing congestion of aircraft
• Server Staffing to Meet Time-Varying Demand
• Setting staffing requirements for time dependent queueing networks: the case of accident and emergency departments
• Staffing of time-varying queues to achieve time-stable performance
• The single server queue in discrete time‐numerical analysis I
• Time-dependent analysis for refused admissions in clinical wards
• Time-dependent analysis of virtual waiting time behaviour in discrete time queues
• Using the discrete time modelling approach to evaluate the time-dependent behaviour of queueing systems

Cited in

(10)

• Synergistic modeling of call center operations
• Accounting for time-varying queueing effects in workforce scheduling
• What you should know about queueing models to set staffing requirements in service systems
• Staffing of time-varying queues to achieve time-stable performance
• Performance analysis of a queue with congestion-based staffing policy
• Analytics for labor planning in systems with load-dependent service times
• Setting staffing requirements for time dependent queueing networks: the case of accident and emergency departments
• On the introduction of an agile, temporary workforce into a tandem queueing system
• Rostering staff at a mathematics support service using a finite-source queueing model
• Prescriptive analytics for a multi-shift staffing problem

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