Analytics for labor planning in systems with load-dependent service times
From MaRDI portal
Publication:2023944
DOI10.1016/J.EJOR.2020.04.036zbMATH Open1487.90226OpenAlexW3024653890MaRDI QIDQ2023944FDOQ2023944
Authors: Dmitry Smirnov, Arnd Huchzermeier
Publication date: 3 May 2021
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2020.04.036
Recommendations
- Staffing of time-varying queues using a geometric discrete time modelling approach
- Accounting for time-varying queueing effects in workforce scheduling
- scientific article; zbMATH DE number 1097572
- Workload forecasting for a call center: methodology and a case study
- Server Staffing to Meet Time-Varying Demand
Queues and service in operations research (90B22) Case-oriented studies in operations research (90B90)
Cites Work
- Greedy function approximation: A gradient boosting machine.
- Title not available (Why is that?)
- Forecasting sales by exponentially weighted moving averages
- Title not available (Why is that?)
- Staff scheduling and rostering: a review of applications, methods and models.
- Personnel scheduling: a literature review
- A stochastic programming model for scheduling call centers with global service level agreements
- A comparison of univariate time series methods for forecasting intraday arrivals at a call center
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- Optimal control of service rates in networks of queues
- Statistical Analysis of a Telephone Call Center
- Staffing of time-varying queues to achieve time-stable performance
- Personnel scheduling: models and complexity
- Simulation optimization for an emergency department healthcare unit in Kuwait
- Optimizing call center staffing using simulation and analytic center cutting-plane methods
- The root-unroot algorithm for density estimation as implemented via wavelet block thresholding
- OPTIMAL ADMISSION CONTROL IN QUEUES WITH WORKLOAD-DEPENDENT SERVICE RATES
- The impact of special days in call arrivals forecasting: a neural network approach to modelling special days
- Structural combination of seasonal exponential smoothing forecasts applied to load forecasting
- When to use speedup: an examination of service systems with returns
- Staff optimization for time-dependent acute patient flow
- Load effect on service times
- Forecasting Call Centre Arrivals
Cited In (1)
Uses Software
This page was built for publication: Analytics for labor planning in systems with load-dependent service times
Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q2023944)