Individual and social customers' joining strategies in a two-stage service system when discount is offered to users of smartphone application

DOI10.1016/J.APM.2021.12.038MaRDI QIDQ2109895zbMATH OpenOpenAlexFDO

Authors Gabi Hanukov, Uri Yechiali

Publication date 21 December 2022

Published in Applied Mathematical Modelling (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.apm.2021.12.038

zbMATH Keywords

queueing modelsstrategic customersomnichannelservers vacationssmartphone application

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

Cites work

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Cited in

(1)

• Overcoming choice inertia through social interaction -- an agent-based study of mobile subscription decision

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