The effect of cancelled appointments on outpatient clinic operations

DOI10.1016/J.EJOR.2020.01.050MaRDI QIDQ2178113zbMATHOpenAlexFDO

Authors Shannon L. Harris, Jerrold H. May, Luis Vargas, Krista M. Foster

Publication date 7 May 2020

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.ejor.2020.01.050

zbMATH Keywords

OR in health servicesappointment schedulinganalyticsappointment cancellationsappointment no-shows

Mathematics Subject Classification ID

Applications of mathematical programming (90C90) Deterministic scheduling theory in operations research (90B35)

Recommendations

• Study on outpatient appointment policy based on Markov process
• Outpatient scheduling with unpunctual patients and no-shows
• Appointment scheduling under patient preference and no-show behavior
• Scheduling Arrivals to Queues: A Single-Server Model with No-Shows
• Outpatient appointment scheduling given individual day-dependent no-show predictions

Cites work

• A hybrid data mining/simulation approach for modelling outpatient no-shows in clinic scheduling
• Appointment scheduling under patient preference and no-show behavior
• Clinic scheduling models with overbooking for patients with heterogeneous no-show probabilities
• Multi-class, multi-resource advance scheduling with no-shows, cancellations and overbooking
• Outpatient appointment scheduling given individual day-dependent no-show predictions
• Outpatient appointment systems in healthcare: a review of optimization studies
• Scheduling Arrivals to Queues: A Single-Server Model with No-Shows
• The Greedy Procedure for Resource Allocation Problems: Necessary and Sufficient Conditions for Optimality

Cited in

(2)

• Study on outpatient appointment policy based on Markov process
• Managing interruptions in appointment schedules via patient notification

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