An approximation manpower planning model for after-sales field service support

DOI10.1016/J.COR.2007.01.022MaRDI QIDQ2483496zbMATH OpenOpenAlexFDO

Authors Qunhong Tang, George R. Wilson, Eugene Perevalov

Publication date 28 April 2008

Published in Computers \& Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.cor.2007.01.022

zbMATH Keywords

simulationmanpower planningfield servicetravel distance approximation

Mathematics Subject Classification ID

Manpower systems in sociology (91D35)

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Cites work

• scientific article; zbMATH DE number 3770836 (Why is no real title available?)
• scientific article; zbMATH DE number 1416627 (Why is no real title available?)
• scientific article; zbMATH DE number 3249566 (Why is no real title available?)
• scientific article; zbMATH DE number 3302960 (Why is no real title available?)
• A relation between stationary queue and waiting time distributions
• Application of the Diffusion Approximation to Queueing Networks I: Equilibrium Queue Distributions
• Approximations for the M/G/m Queue
• Approximations for the waiting time distribution of the M/G/c queue
• Customer average and time average queue lengths and waiting times
• Diffusion Approximation for an M/G/m Queue
• Estimating Service Territory Size
• Refining the Diffusion Approximation for the M/G/m Queue

Cited in

(3)

• A manpower planning model based on length of service under varying class sizes
• OPTIMAL MANPOWER PLANNING DECISION WITH SINGLE EMPLOYEE TYPE CONSIDERING MINIMAL EMPLOYMENT PERIOD CONSTRAINT
• Aggregate planning models for field service delivery

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