Two fluid approximations for multi-server queues with abandonments

DOI10.1016/J.ORL.2004.09.002MaRDI QIDQ2488231zbMATHOpenAlexFDO

Authors Ward Whitt

Publication date 25 August 2005

Published in Operations Research Letters (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.orl.2004.09.002

zbMATH Keywords

Diffusion approximationsCall centersFluid limitsHeavy-traffic limitsMulti-server queues with abandonmentQueues with state-dependent rates

Mathematics Subject Classification ID

Approximation methods and heuristics in mathematical programming (90C59) Queues and service in operations research (90B22)

Recommendations

• Fluid models of many-server queues with abandonment
• Fluid limits of many-server queues with abandonments, general service and continuous patience time distributions
• Fluid Models for Multiserver Queues with Abandonments
• The \(G_{t}/GI/s_{t}+GI\) many-server fluid queue
• A many-server fluid limit for the \(G_t/GI/s_t +GI\) queueing model experiencing periods of overloading

Cites work

• scientific article; zbMATH DE number 3736679 (Why is no real title available?)
• scientific article; zbMATH DE number 786522 (Why is no real title available?)
• scientific article; zbMATH DE number 3274494 (Why is no real title available?)
• Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
• Engineering solution of a basic call-center model
• Fluid Models for Multiserver Queues with Abandonments
• Limit theorems for random walks, birth and death processes, and diffusion processes
• Limiting diffusion approximations for the many server queue and the repairman problem
• Stochastic-Process Limits
• The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the \(\text{M/M}/n+G\) queue

Cited in

(17)

• Fluid Limits for Overloaded Multiclass FIFO Single-Server Queues with General Abandonment
• Applications of fluid models in service operations management
• Transient analysis of the Erlang A model
• Call centers with impatient customers: Many-server asymptotics of the M/M/\(n+G\) queue
• Accuracy of fluid approximations for queueing systems with congestion-sensitive demand and implications for capacity sizing
• Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection
• Spectral gap of the Erlang A model in the Halfin-Whitt regime
• A computational approach to steady-state convergence of fluid limits for Coxian queuing networks with abandonment
• Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments
• Approximations for heavily loaded \(G/GI/n+GI\) queues
• Equivalence of fluid models for \(G_t / GI /N + GI\) queues
• Gram Charlier expansion for time varying multiserver queues with abandonment
• Many-server queues with customer abandonment: numerical analysis of their diffusion model
• Convergence to equilibrium states for fluid models of many-server queues with abandonment
• Fluid models of many-server queues with abandonment
• Fluid Models for Multiserver Queues with Abandonments
• Comparison of fluid approximations for service systems with state-dependent service rates and return probabilities

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