The evaluation of service quality using generalized Choquet integral

DOI10.1016/j.ins.2005.01.015zbMath1111.90031OpenAlexW2085180198MaRDI QIDQ2488627

Hui-Hua Tsai, Iuan-Yuan Lu

Publication date: 11 May 2006

Published in: Information Sciences (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.ins.2005.01.015

zbMATH Keywords

Choquet integralservice qualitythree-column format SERVQUAL

Mathematics Subject Classification ID

Reliability, availability, maintenance, inspection in operations research (90B25) Fuzzy measure theory (28E10)

Related Items (10)

A Jensen type inequality for fuzzy integrals ⋮ Fuzzy measures and integrals in evaluation of strategies ⋮ Componentwise decomposition of some lattice-valued fuzzy integrals ⋮ Fuzzy integral-based perceptron for two-class pattern classification problems ⋮ A Gould-type integral of fuzzy functions. II ⋮ Hölder and Minkowski type inequalities for pseudo-integral ⋮ Generalization of the jensen inequality for pseudo-integral ⋮ Parameterized defuzzification with continuous weighted quasi-arithmetic means -- an extension ⋮ A Gould type integral of fuzzy functions ⋮ Pseudo-\(L^p\) space and convergence

Cites Work

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• A survey analysis of service quality for domestic airlines
• CHOQUET INTEGRAL MODELS AND INDEPENDENCE CONCEPTS IN MULTIATTRIBUTE UTILITY THEORY
• Using fuzzy integral for evaluating subjectively perceived travel costs in a traffic assignment model
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• Using fuzzy measures and habitual domains to analyze the public attitude and apply to the gas taxi policy
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