Fuzzy Composite Indicators: An Application for Measuring Customer Satisfaction
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Publication:2930706
DOI10.1007/978-3-642-35588-2_23zbMath1300.62048MaRDI QIDQ2930706
Isabella Morlini, Maria Adele Milioli, Sérgio Luís Zani
Publication date: 19 November 2014
Published in: Advances in Theoretical and Applied Statistics (Search for Journal in Brave)
Full work available at URL: http://hdl.handle.net/11380/709011
membership function; imprecise data and fuzzy methods; overall satisfaction; quantification of ordinal variables; weighting criteria
62P20: Applications of statistics to economics
62H86: Multivariate analysis and fuzziness
62N86: Fuzziness, and survival analysis and censored data
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