Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments

DOI10.1287/mnsc.1040.0279zbMath1232.90158MaRDI QIDQ3114926

Ward Whitt

Publication date: 19 February 2012

Published in: Management Science (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/1259ad05f6aeda2cbf2da260367d282e2174c960

zbMATH Keywords

call centers; contact centers; Erlang-A model; limiting regime

Mathematics Subject Classification ID

90B22: Queues and service in operations research

90B20: Traffic problems in operations research

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