Customer Satisfaction for Financial Services: The Role of Products, Services, and Information Technology
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Publication:3116698
DOI10.1287/mnsc.45.9.1194zbMath1231.91290OpenAlexW3123068681MaRDI QIDQ3116698
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Publication date: 12 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: http://hdl.handle.net/2027.42/35807
Applications of statistics to actuarial sciences and financial mathematics (62P05) Consumer behavior, demand theory (91B42)
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