Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods

DOI10.1287/mnsc.1070.0774zbMath1232.90266MaRDI QIDQ3117691

Shane G. Henderson, Marina A. Epelman, Júlíus Atlason

Publication date: 29 February 2012

Published in: Management Science (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/mnsc.1070.0774

zbMATH Keywords

optimization; simulation; call centers; analytic center; cutting-plane method

Mathematics Subject Classification ID

90C59: Approximation methods and heuristics in mathematical programming

90B22: Queues and service in operations research

90B90: Case-oriented studies in operations research

Uses Software

• AlphaECP