Staffing Multiskill Call Centers via Linear Programming and Simulation
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Publication:3117692
DOI10.1287/mnsc.1070.0824zbMath1232.90301OpenAlexW2145197897MaRDI QIDQ3117692
Mehmet Tolga Çezik, Pierre L'Ecuyer
Publication date: 29 February 2012
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/b06111bf3c3210bb7fc2bb0d6b26286e25a1fb8c
Integer programming (90C10) Linear programming (90C05) Theory of organizations, manpower planning in operations research (90B70)
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