Approximations for Chat Service Systems Using Many-Server Diffusion Limits
From MaRDI portal
Publication:3186527
DOI10.1287/moor.2015.0754zbMath1342.60154OpenAlexW2252484490MaRDI QIDQ3186527
Publication date: 10 August 2016
Published in: Mathematics of Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/ee80946967efcedb8935b8b1e8706e1dd2e2126c
diffusion approximationsqueueing theorycustomer service chat systemsheavy-traffic many-server regime
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Functional limit theorems; invariance principles (60F17)
Related Items
Diffusion-level universality of many-server systems with concurrent service, On the scheduling of operations in a chat contact center, Front-office multitasking between service encounters and back-office tasks
Cites Work
- Unnamed Item
- Unnamed Item
- Unnamed Item
- Unnamed Item
- Martingale proofs of many-server heavy-traffic limits for Markovian queues
- State space collapse with application to heavy traffic limits for multiclass queueing networks
- Strong approximation for Markovian service networks
- Many-server diffusion limits for \(G/Ph/n+GI\) queues
- A survey on discriminatory processor sharing
- State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems
- Routing and Staffing in Customer Service Chat Systems with Impatient Customers
- Law of Large Number Limits of Limited Processor-Sharing Queues
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- The multiclass GI/PH/N queue in the Halfin-Whitt regime
- On the Invariance Principle for the First Passage Time
- Staffing and Control of Instant Messaging Contact Centers
- Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime
- Heavy-Traffic Limits for the G/H2*/n/mQueue