Approximations for Chat Service Systems Using Many-Server Diffusion Limits
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Publication:3186527
DOI10.1287/moor.2015.0754zbMath1342.60154OpenAlexW2252484490MaRDI QIDQ3186527
Publication date: 10 August 2016
Published in: Mathematics of Operations Research (Search for Journal in Brave)
Full work available at URL: https://semanticscholar.org/paper/ee80946967efcedb8935b8b1e8706e1dd2e2126c
diffusion approximationsqueueing theorycustomer service chat systemsheavy-traffic many-server regime
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Functional limit theorems; invariance principles (60F17)
Related Items
Diffusion-level universality of many-server systems with concurrent service ⋮ On the scheduling of operations in a chat contact center ⋮ Front-office multitasking between service encounters and back-office tasks
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