On the estimation of the true demand in call centers with redials and reconnects

DOI10.1016/j.ejor.2015.04.018zbMath1346.90247MaRDI QIDQ319755

Mohammad Hasan, M. Dambrine

Publication date: 6 October 2016

Published in: European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL: https://ir.cwi.nl/pub/23873

zbMATH Keywords

queueing; call centers; forecasting; reconnects; redials

Mathematics Subject Classification ID

62P30: Applications of statistics in engineering and industry; control charts

90B22: Queues and service in operations research