Algorithms for estimating throughput characteristics in a generalized call center model

DOI10.1134/S0005117916070067MaRDI QIDQ329211zbMATH OpenOpenAlexFDO

Authors S. N. Stepanov, M. S. Stepanov

Publication date 21 October 2016

Published in Automation and Remote Control (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1134/s0005117916070067

zbMATH Keywords

estimating stationary characteristicsgeneralized call center modelservicing personnel

Mathematics Subject Classification ID

Application models in control theory (93C95) Stochastic systems in control theory (general) (93E03) Identification in stochastic control theory (93E12)

Recommendations

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Cites work

• Construction and analysis of a generalized contact center model
• Performance analysis and optimization of inbound call centers

Cited in

(7)

• AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL
• scientific article; zbMATH DE number 2159137 (Why is no real title available?)
• Construction of the model and algorithms to estimate the throughput characteristics of the multiservice section of communication network with allowance for repeated calls
• Perturbation Analysis of a Dynamic Priority Call Center
• On the estimation of the true demand in call centers with redials and reconnects
• Construction and analysis of a generalized contact center model
• Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System

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