Algorithms for estimating throughput characteristics in a generalized call center model
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Publication:329211
DOI10.1134/S0005117916070067zbMATH Open1346.93065OpenAlexW2466575487MaRDI QIDQ329211FDOQ329211
Authors: S. N. Stepanov, M. S. Stepanov 
Publication date: 21 October 2016
Published in: Automation and Remote Control (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1134/s0005117916070067
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Cites Work
Cited In (7)
- Title not available (Why is that?)
- Construction of the model and algorithms to estimate the throughput characteristics of the multiservice section of communication network with allowance for repeated calls
- Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System
- Perturbation Analysis of a Dynamic Priority Call Center
- AN EFFICIENT METHOD FOR PERFORMANCE ANALYSIS OF BLENDED CALL CENTERS WITH REDIAL
- On the estimation of the true demand in call centers with redials and reconnects
- Construction and analysis of a generalized contact center model
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