Using signed distance and order statistics method for fuzzy evaluation of service quality

DOI10.1080/02522667.2006.10699687zbMATH Open1179.90091OpenAlexW2117646550MaRDI QIDQ3429068FDOQ3429068

Authors: Tien-Tsai Huang, Wentao Huang 

Publication date: 30 March 2007

Published in: Journal of Information and Optimization Sciences (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/02522667.2006.10699687

Recommendations

• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel
• Using fuzzy numbers to evaluate perceived service quality
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• APPLYING LINGUISTIC DECISION-MAKING METHOD TO DEAL WITH SERVICE QUALITY EVALUATION PROBLEMS

zbMATH Keywords

order statisticsservice qualityfuzzy evaluationsignal distance

Mathematics Subject Classification ID

Reliability, availability, maintenance, inspection in operations research (90B25)

Cites Work

• Title not available (Why is that?)
• Using fuzzy numbers to evaluate perceived service quality

Cited In (5)

• Using fuzzy numbers to evaluate perceived service quality
• Two-stage fuzzy evaluation of department store service quality based on the statistical data
• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel
• A novel entropy and divergence measures with multi-criteria service quality assessment using interval-valued intuitionistic fuzzy TODIM method
• Applying Mahalanobis distance into SERVQUAL analysis – a case study of hospital outpatient

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