Using signed distance and order statistics method for fuzzy evaluation of service quality

DOI10.1080/02522667.2006.10699687MaRDI QIDQ3429068zbMATH OpenOpenAlexFDO

Authors Tien-Tsai Huang, Wentao Huang

Publication date 30 March 2007

Published in Journal of Information and Optimization Sciences (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/02522667.2006.10699687

zbMATH Keywords

order statisticsservice qualityfuzzy evaluationsignal distance

Mathematics Subject Classification ID

Reliability, availability, maintenance, inspection in operations research (90B25)

Recommendations

• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel
• Using fuzzy numbers to evaluate perceived service quality
• Revision of sign distance method for ranking of fuzzy numbers
• Two-stage fuzzy evaluation of department store service quality based on the statistical data
• APPLYING LINGUISTIC DECISION-MAKING METHOD TO DEAL WITH SERVICE QUALITY EVALUATION PROBLEMS

Cites work

• scientific article; zbMATH DE number 48957 (Why is no real title available?)
• Using fuzzy numbers to evaluate perceived service quality

Cited in

(5)

• Two-stage fuzzy evaluation of department store service quality based on the statistical data
• Applying Mahalanobis distance into SERVQUAL analysis – a case study of hospital outpatient
• A novel entropy and divergence measures with multi-criteria service quality assessment using interval-valued intuitionistic fuzzy TODIM method
• Using fuzzy numbers to evaluate perceived service quality
• Using statistical data and signed distance of fuzzy aggregate evaluation method on application of measuring service quality of hotel

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