A goal programming model for staff scheduling at a telecommunications center
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Publication:367238
DOI10.1007/s10852-012-9200-xzbMath1311.90051MaRDI QIDQ367238
Publication date: 26 September 2013
Published in: Journal of Mathematical Modelling and Algorithms in Operations Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s10852-012-9200-x
staff scheduling; goal programming; resource allocation; manpower planning; call center; linear modeling
90C90: Applications of mathematical programming
90C29: Multi-objective and goal programming
90B35: Deterministic scheduling theory in operations research
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Cites Work
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- Modeling staff scheduling problems. A tutorial
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