A goal programming model for staff scheduling at a telecommunications center

DOI10.1007/S10852-012-9200-XzbMath1311.90051OpenAlexW2015851754MaRDI QIDQ367238

Mohamed-Aly Ould Louly

Publication date: 26 September 2013

Published in: Journal of Mathematical Modelling and Algorithms in Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/s10852-012-9200-x

zbMATH Keywords

staff schedulinggoal programmingresource allocationmanpower planningcall centerlinear modeling

Mathematics Subject Classification ID

Applications of mathematical programming (90C90) Multi-objective and goal programming (90C29) Deterministic scheduling theory in operations research (90B35)

Related Items (1)

Staff assignment with lexicographically ordered acceptance levels

Uses Software

• LINGO

Cites Work

• Personnel scheduling: models and complexity
• Modeling staff scheduling problems. A tutorial
• Staff scheduling and rostering: a review of applications, methods and models.
• Staff scheduling at the United States postal Service
• A 0-1 goal programming model for nurse scheduling
• Efficient shift scheduling in the retail sector through two-stage optimization
• A resource type analysis of the integrated project scheduling and personnel staffing problem
• Variable employee productivity in workforce scheduling

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