A goal programming model for staff scheduling at a telecommunications center

DOI10.1007/S10852-012-9200-XMaRDI QIDQ367238zbMATH OpenOpenAlexFDO

Authors Mohamed-Aly Ould Louly

Publication date 26 September 2013

Published in Journal of Mathematical Modelling and Algorithms in Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s10852-012-9200-x

zbMATH Keywords

manpower planningresource allocationstaff schedulingcall centergoal programminglinear modeling

Mathematics Subject Classification ID

Multi-objective and goal programming (90C29) Applications of mathematical programming (90C90) Deterministic scheduling theory in operations research (90B35)

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Cites work

• A 0-1 goal programming model for nurse scheduling
• A resource type analysis of the integrated project scheduling and personnel staffing problem
• Efficient shift scheduling in the retail sector through two-stage optimization
• Modeling staff scheduling problems. A tutorial
• Personnel scheduling: models and complexity
• Staff scheduling and rostering: a review of applications, methods and models.
• Staff scheduling at the United States postal Service
• Variable employee productivity in workforce scheduling

Cited in

(2)

• Solving shift scheduling problem with days-off preference for power station workers using binary integer goal programming model
• Staff assignment with lexicographically ordered acceptance levels

Describes a project that uses

Uses Software

• LINGO

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