scientific article; zbMATH DE number 1189158
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Publication:3838893
Cited in
(5)- Efficiency of financial institutions: International survey and directions for future research
- Target setting: An application to a bank branch network
- A mixed-objective integer DEA model
- Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
- Evaluating the financial performance of bank branches
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