A systematic approach for diagnosing service failure: service-specific FMEA and grey relational analysis approach

DOI10.1016/J.MCM.2011.07.042MaRDI QIDQ410065zbMATH OpenOpenAlexFDO

Authors Youngjung Geum, Yangrae Cho, Yongtae Park

Publication date 15 April 2012

Published in Mathematical and Computer Modelling (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.mcm.2011.07.042

zbMATH Keywords

grey relational analysisfailure mode and effect analysisFMEAgrey theoryservice engineeringservice failure

Mathematics Subject Classification ID

Reliability and life testing (62N05) Reliability, availability, maintenance, inspection in operations research (90B25)

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Cites work

• scientific article; zbMATH DE number 4149885 (Why is no real title available?)
• Combining grey relation and TOPSIS concepts for selecting an expatriate host country

Cited in

(2)

• Fuzzy failure mode and effect analysis application to reduce risk level in a ready-mixed concrete plant: a fuzzy rule based system modelling approach
• Service process improvement based on fault pattern recognition

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