A systematic approach for diagnosing service failure: service-specific FMEA and grey relational analysis approach

DOI10.1016/J.MCM.2011.07.042zbMATH Open1235.90054OpenAlexW2008681420MaRDI QIDQ410065FDOQ410065

Authors: Youngjung Geum, Yangrae Cho, Yongtae Park 

Publication date: 15 April 2012

Published in: Mathematical and Computer Modelling (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1016/j.mcm.2011.07.042

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zbMATH Keywords

grey relational analysisfailure mode and effect analysisFMEAgrey theoryservice engineeringservice failure

Mathematics Subject Classification ID

Reliability and life testing (62N05) Reliability, availability, maintenance, inspection in operations research (90B25)

Cites Work

• Title not available (Why is that?)
• Combining grey relation and TOPSIS concepts for selecting an expatriate host country

Cited In (2)

• Fuzzy failure mode and effect analysis application to reduce risk level in a ready-mixed concrete plant: a fuzzy rule based system modelling approach
• Service process improvement based on fault pattern recognition

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