Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards
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Publication:4364348
DOI10.1287/MNSC.43.9.1258zbMATH Open1043.90537OpenAlexW2113811752MaRDI QIDQ4364348FDOQ4364348
Authors: Kevin B. Hendricks, Vinod R. Singhal 
Publication date: 8 February 2001
Published in: Management Science (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1287/mnsc.43.9.1258
Cited In (7)
- The effect of feedback consistency on success in markets with positive feedbacks
- The impact of operations capability on firm performance
- Use of an Analytic Network Process and Monte Carlo Analysis in New Product Formula Selection Decisions
- Product balancing under conditions of quality inflation, cost pressures and growth strategies
- Management and takeover decisions
- The dynamics of price, quality and productivity improvement decisions
- Inventory turns and finite-horizon Little's laws
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