Hidden Markov models and their applications to customer relationship management

DOI10.1093/IMAMAN/15.1.13MaRDI QIDQ4665356zbMATH OpenOpenAlexFDO

Authors Wai-Ki Ching, Ka-Kuen Wong, Michael Ng

Publication date 11 April 2005

Published in IMA Journal of Management Mathematics (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1093/imaman/15.1.13

zbMATH Keywords

customers classificationhidden Markov modelMarkov chainstationary distributiontransition probability

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Markov and semi-Markov decision processes (90C40)

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Cited in

(10)

• Hidden Markov models for inventory systems with deteriorating items
• A higher-order interactive hidden Markov model and its applications
• Hidden Markov models in reliability and maintenance
• Guest editor's introduction to the special issue on ``Hidden Markov models: theory and applications
• A framework of applying a hidden Markov chain model in analyzing customers' behaviors
• Random-coefficients hidden-Markov Poisson regression models for inferring a competitor's promotion strategy
• Improved hidden Markov model and its application in financial forecasting
• Hidden Markov representation of microcredit
• Modeling default data via an interactive hidden Markov model
• A semi-supervised regression model for mixed numerical and categorical variables

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