Asymptotically optimal staffing of service systems with joint QoS constraints
DOI10.1007/S11134-014-9406-XzbMATH Open1309.60092OpenAlexW2110119070MaRDI QIDQ475145FDOQ475145
Authors: Jing Zan, John J. Hasenbein, David Morton 
Publication date: 25 November 2014
Published in: Queueing Systems (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1007/s11134-014-9406-x
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Halfin-Whitt regimeparameter uncertaintystochastic integer programmingErlang-C formulalarge-scale service systems
Queues and service in operations research (90B22) Queueing theory (aspects of probability theory) (60K25) Stochastic programming (90C15) Integer programming (90C10)
Cites Work
- Heavy-Traffic Limits for Queues with Many Exponential Servers
- Concavity and efficient points of discrete distributions in probabilistic programming.
- On the continued Erlang loss function
- Refining square-root safety staffing by expanding Erlang C
- Capacity sizing under parameter uncertainty: safety staffing principles revisited
- Dimensioning Large Call Centers
- An improved algorithm for solving biobjective integer programs
- On a data-driven method for staffing large call centers
- Staffing call centers with uncertain demand forecasts: a chance-constrained optimization approach
- Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
Cited In (8)
- Robust Optimization for Electricity Generation
- Staffing large-scale service systems with distributional uncertainty
- Job assignment in large-scale service systems with affinity relations
- Dimensioning Large-Scale Membership Services
- Service-level differentiation in call centers with fully flexible servers
- Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems
- The single server queue with mixing dependencies
- Joint chance-constrained staffing optimization in multi-skill call centers
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