Web-based intelligent helpdesk-support environment

DOI10.1080/00207720210133642MaRDI QIDQ4784512zbMATH OpenOpenAlexDBLPWikidataFDO

Authors Schubert Foo, Siu Cheung Hui, Peng-Chor Leong

Publication date 10 December 2002

Published in International Journal of Systems Science. Principles and Applications of Systems and Integration (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/00207720210133642

zbMATH Keywords

Internethelpdesk-support environment

Mathematics Subject Classification ID

Computing methodologies and applications (68U99) Computing methodologies for information systems (hypertext navigation, interfaces, decision support, etc.) (68U35) Network design and communication in computer systems (68M10)

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• Enhanced product support through intelligent product manuals

Describes a project that uses

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