A Model of Rational Retrials in Queues

DOI10.1287/opre.2018.1833zbMath1444.90041MaRDI QIDQ5129218

Xuanming Su, Shiliang Cui, Senthil K. Veeraraghavan

Publication date: 26 October 2020

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1287/opre.2018.1833

zbMATH Keywords

queueing games; equilibrium vs. social optimum; rational customers; retrials in queues

Mathematics Subject Classification ID

90B22: Queues and service in operations research

Related Items

Information heterogeneity in a retrial queue: throughput and social welfare maximization

Cites Work

• Accessible bibliography on retrial queues: progress in 2000-2009
• Retrial queues with server subject to breakdowns and repairs
• A survey of retrial queues
• On the interaction between retrials and sizing of call centers
• \(M/M/s\) queue with impatient customers and retrials
• A game theoretic model for two types of customers competing for service
• A survey on retrial queues
• A retrial queue with redundancy and unreliable server
• Analysis of an \(M/G/1\) queue with constant repeated attempts and server vacations
• To queue or not to queue: equilibrium behavior in queueing systems.
• The impact of retrials on call center performance
• A queueing system with returning customers and waiting line
• Queues in tandem with customer deadlines and retrials
• An Empirical Investigation of the Transient Behavior of Stationary Queueing Systems
• Pricing and Priority Auctions in Queueing Systems with a Generalized Delay Cost Structure
• Self-Interested Routing in Queueing Networks
• Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates
• The correlation functions of rbm and m/m/1
• Optimal Entering Rules for a Customer with Wait Option at an M/G/1 Queue
• Rational Queueing
• On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design
• On queueing systems by retrials
• Optimal control of admission to a quenching system
• Poisson Arrivals See Time Averages
• Cost Allocation and Opportunity Costs
• Retrial Queues
• Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue
• Contact Centers with a Call-Back Option and Real-Time Delay Information
• Managing Response Time in a Call-Routing Problem with Service Failure
• Stochastic Properties of Waiting Lines
• On Optimal and Equilibrium Retrial Rates in a Queueing System
• The Regulation of Queue Size by Levying Tolls
• On Optimal Balking Rules and Toll Charges in the GI/M/1 Queuing Process
• Customers' Optimal Joining Rules for the GI/M/s Queue
• On The Single Server Retrial Queue With Balking
• Markov perfect equilibrium. I: Observable actions