Assessing e-participation via user's satisfaction measurement: the case of OurSpace platform

DOI10.1007/S10479-015-1911-8MaRDI QIDQ513104zbMATH OpenOpenAlexFDO

Authors Loukas Kipenis, Dimitris Askounis

Publication date 3 March 2017

Published in Annals of Operations Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/s10479-015-1911-8

zbMATH Keywords

e-participationmultiple criteriaMUSA methodsatisfaction analysis

Mathematics Subject Classification ID

Social choice (91B14)

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Cites work

• Customer satisfaction evaluation. Methods for measuring and implementing service quality.
• scientific article; zbMATH DE number 2209465 (Why is no real title available?)
• Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method

Cited in

(1)

• A cognitive analytics management framework for the transformation of electronic government services from users' perspective to create sustainable shared values

Describes a project that uses

Uses Software

• OurSpace

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