Call Center Staffing: Service-Level Constraints and Index Priorities

DOI10.1287/OPRE.2016.1532zbMath1366.90150OpenAlexW2542366925MaRDI QIDQ5278282

Itai Gurvich, Seung Bum Soh

Publication date: 13 July 2017

Published in: Operations Research (Search for Journal in Brave)

Full work available at URL: https://semanticscholar.org/paper/ad88b6bffef9f4ff34b319ab737cfe99f89a1b88

zbMATH Keywords

staffingprioritiesmulticlass queuesindex rulesservice-level differentiation

Mathematics Subject Classification ID

Stochastic programming (90C15) Queues and service in operations research (90B22)

Related Items (1)

Scheduling to Differentiate Service in a Multiclass Service System

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