APPROXIMATE DYNAMIC PROGRAMMING TECHNIQUES FOR THE CONTROL OF TIME-VARYING QUEUING SYSTEMS APPLIED TO CALL CENTERS WITH ABANDONMENTS AND RETRIALS

DOI10.1017/S026996480999012XzbMath1183.90125MaRDI QIDQ5305593

Dennis Roubos, Sandjai Bhulai

Publication date: 22 March 2010

Published in: Probability in the Engineering and Informational Sciences (Search for Journal in Brave)

Mathematics Subject Classification ID

90B22: Queues and service in operations research

90B90: Case-oriented studies in operations research

90C39: Dynamic programming

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Cites Work

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