ANALYSIS OF A QUEUEING MODEL FOR A CALL CENTER WITH IMPATIENT CUSTOMERS AND AFTER-CALL WORK
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Publication:5411600
DOI10.12732/ijpam.v90i2.10zbMath1291.60193OpenAlexW2170727401MaRDI QIDQ5411600
Yutaro Taguchi, Hideaki Takagi
Publication date: 24 April 2014
Published in: International Journal of Pure and Apllied Mathematics (Search for Journal in Brave)
Full work available at URL: http://www.ijpam.eu/contents/2014-90-2/10/index.html
Queueing theory (aspects of probability theory) (60K25) Queues and service in operations research (90B22) Performance evaluation, queueing, and scheduling in the context of computer systems (68M20)