Model, analysis and application of employee assignment for quick service restaurant

DOI10.1080/09720510.2006.10701197MaRDI QIDQ5480418zbMATH OpenOpenAlexFDO

Authors Chun-hsiung Lan, Kuotorng Lan

Publication date 1 August 2006

Published in Journal of Statistics and Management Systems (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/09720510.2006.10701197

Mathematics Subject Classification ID

Management decision making, including multiple objectives (90B50) Queues and service in operations research (90B22) Discrete location and assignment (90B80)

Recommendations

• Application of the queueing theory on calculation of the optimal number of employees of the call-centre
• An assignment problem with queueing time cost
• The setting and optimization of quick queue
• Allocation of queuing facilities using a minimax criterion
• scientific article; zbMATH DE number 1097572

Describes a project that uses

Uses Software

• Visual Basic

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