Queueing System MAP/M/N/N + K Operating in Random Environment as a Model of Call Center

DOI10.1007/978-3-642-35980-4_10zbMath1303.90026OpenAlexW78559464MaRDI QIDQ5892080

Sergey Dudin, Olga S. Dudina

Publication date: 21 January 2015

Published in: Communications in Computer and Information Science (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1007/978-3-642-35980-4_10

zbMATH Keywords

random environmentMarkovian arrival processimpatient customercall center

Mathematics Subject Classification ID

Queues and service in operations research (90B22)

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