Customer satisfaction in the presence of imperfect knowledge of data

DOI10.1111/ITOR.13093MaRDI QIDQ6079909zbMATH OpenOpenAlexFDO

Authors

Publication date 29 September 2023

Published in International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1111/itor.13093

zbMATH Keywords

customer satisfactionimperfect knowledge of datamulticriteria satisfaction analysisstochastic multicriteria acceptability analysistourism management

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Cites work

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Cited in

(2)

• Providing a Framework for Evaluating the Quality of Health Care Services Using the HealthQual Model and Multi-Attribute Decision-Making Under Imperfect Knowledge of Data
• Extracting knowledge from customer reviews: an integrated framework for digital platform analytics

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