Warranty service outsourcing contracts decision considering warranty fraud and inspection

DOI10.1111/ITOR.12897OpenAlexW3097407820MaRDI QIDQ6091871FDOQ6091871

Authors: Zhen He, Yiwen Zhang, Shuguang He, He Huang 

Publication date: 21 November 2023

Published in: International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1111/itor.12897

zbMATH Keywords

game theorysupply chainservice qualitymaintenance service outsourcing contractwarranty service outsourcing

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Cites Work

• Supply chain risk analysis with mean-variance models: a technical review
• Manufacturer's return policy in a two-stage supply chain with two risk-averse retailers and random demand
• Closed-loop supply chain models with product remanufacturing
• Make-or-buy service capacity decision in a supply chain providing after-sales service
• Call center outsourcing: coordinating staffing level and service quality
• Service outsourcing under different supply chain power structures
• Dual-channel supply chain equilibrium problems regarding retail services and fairness concerns
• Service outsourcing and disaster response methods in a relief supply chain
• Optimizing product service system by franchise fee contracts under information asymmetry
• Cooperative advertising in a capacitated manufacturer-retailer supply chain: a game-theoretic approach
• Information sharing under different warranty policies with cost sharing in supply chains
• Outsourcing warranty repairs: Dynamic allocation
• Allocation Models and Heuristics for the Outsourcing of Repairs for a Dynamic Warranty Population
• Dynamic routing of prioritized warranty repairs

Cited In (3)

• Negotiation for service contracting: incentives, bargaining power, and customer risk aversion
• Determination of the optimal warranty policy and period from the manufacturer’s/seller’s perspective
• Influences of risk-aversion behavior and purchasing option in a cross-border dual-channel supply chain

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