Warranty service outsourcing contracts decision considering warranty fraud and inspection

DOI10.1111/ITOR.12897MaRDI QIDQ6091871zbMATH OpenOpenAlexFDO

Authors Zhen He, Yiwen Zhang, Shuguang He, He Huang

Publication date 21 November 2023

Published in International Transactions in Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1111/itor.12897

zbMATH Keywords

game theorysupply chainservice qualitymaintenance service outsourcing contractwarranty service outsourcing

Mathematics Subject Classification ID

Operations research, mathematical programming (90-XX)

Cites work

• Allocation Models and Heuristics for the Outsourcing of Repairs for a Dynamic Warranty Population
• Call center outsourcing: coordinating staffing level and service quality
• Closed-loop supply chain models with product remanufacturing
• Cooperative advertising in a capacitated manufacturer-retailer supply chain: a game-theoretic approach
• Dual-channel supply chain equilibrium problems regarding retail services and fairness concerns
• Dynamic routing of prioritized warranty repairs
• Information sharing under different warranty policies with cost sharing in supply chains
• Make-or-buy service capacity decision in a supply chain providing after-sales service
• Manufacturer's return policy in a two-stage supply chain with two risk-averse retailers and random demand
• Optimizing product service system by franchise fee contracts under information asymmetry
• Outsourcing warranty repairs: Dynamic allocation
• Service outsourcing and disaster response methods in a relief supply chain
• Service outsourcing under different supply chain power structures
• Supply chain risk analysis with mean-variance models: a technical review

Cited in

(3)

• Negotiation for service contracting: incentives, bargaining power, and customer risk aversion
• Determination of the optimal warranty policy and period from the manufacturer’s/seller’s perspective
• Influences of risk-aversion behavior and purchasing option in a cross-border dual-channel supply chain

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