When is it wise to use artificial intelligence for platform operations considering consumer returns?

DOI10.1016/J.EJOR.2022.11.036MaRDI QIDQ6112705zbMATH OpenOpenAlexFDO

Authors

Publication date 10 July 2023

Published in European Journal of Operational Research (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1016/j.ejor.2022.11.036

zbMATH Keywords

AIconsumer returnsplatformsupply chain management

Mathematics Subject Classification ID

Operations research and management science (90Bxx)

Cites work

• Does implementing trade-in and green technology together benefit the environment?
• Is a `free lunch' a good lunch? The performance of zero wholesale price-based supply-chain contracts
• Strategic introduction of the marketplace channel under spillovers from online to offline sales
• The impacts of e-tailer's private label on the sales mode selection: from the perspectives of economic and environmental sustainability
• Whether to adopt ``buy online and return to store strategy in a competitive market?

Cited in

(6)

• AI automatic decision in newsvendor model with Nash bargaining fairness concern
• Should live broadcasting platforms adopt artificial intelligence? A sales effort perspective
• When should metaverse technology be adopted in live streaming considering consumer returns?
• Artificial intelligence customer service adoption strategy in platform supply chain: strategic interactions and consumer automation aversion
• Artificial intelligence investment and vertical cross-shareholding contractual coordination for low-carbon supply chains with forecast inaccuracy and risk concerns
• Reactive or proactive? An online retailer's omnichannel strategy for managing consumer returns

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