A robust latent CUSUM chart for monitoring customer attrition

DOI10.1080/02664763.2022.2031123MaRDI QIDQ6134399zbMATH OpenOpenAlexFDO

Authors Chunjie Wu, Zhijun Wang, Steven N. MacEachern

Publication date 25 July 2023

Published in Journal of Applied Statistics (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1080/02664763.2022.2031123

zbMATH Keywords

average run lengthstatistical process controlcustomer attrition`business months'latent CUSUM

Mathematics Subject Classification ID

Statistics (62-XX)

Cites work

• A stochastic comparison of customer classifiers with an application to customer attrition in commercial banking
• An approach to the probability distribution of cusum run length
• CONTINUOUS INSPECTION SCHEMES
• Churn detection via customer profile modelling
• Sequential Tests of Statistical Hypotheses
• Unified multivariate survival model with a surviving fraction: an application to a Brazilian customer churn data

Cited in

(1)

• Customer attrition analysis for financial services using proportional hazard models

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