A robust latent CUSUM chart for monitoring customer attrition

DOI10.1080/02664763.2022.2031123OpenAlexW4210558398MaRDI QIDQ6134399FDOQ6134399

Authors: Chunjie Wu, Zhijun Wang, Steven N. MacEachern 

Publication date: 25 July 2023

Published in: Journal of Applied Statistics (Search for Journal in Brave)

Full work available at URL: https://doi.org/10.1080/02664763.2022.2031123

zbMATH Keywords

average run lengthstatistical process controlcustomer attrition`business months'latent CUSUM

Mathematics Subject Classification ID

Statistics (62-XX)

Cites Work

• CONTINUOUS INSPECTION SCHEMES
• Sequential Tests of Statistical Hypotheses
• An approach to the probability distribution of cusum run length
• Churn detection via customer profile modelling
• Unified multivariate survival model with a surviving fraction: an application to a Brazilian customer churn data
• A stochastic comparison of customer classifiers with an application to customer attrition in commercial banking

Cited In (1)

• Customer attrition analysis for financial services using proportional hazard models

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