A stochastic programming model for scheduling call centers with global service level agreements
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Publication:613494
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Cites work
- scientific article; zbMATH DE number 3639144 (Why is no real title available?)
- A sequential integer programming method for discontinuous labor tour scheduling
- Bayesian Forecasting of an Inhomogeneous Poisson Process With Applications to Call Center Data
- Call center staffing with simulation and cutting plane methods
- Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method
- Elements of Large-Scale Mathematical Programming Part I: Concepts
- FORECAST ERRORS IN SERVICE SYSTEMS
- Improved Implicit Optimal Modeling of the Labor Shift Scheduling Problem
- Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands
- Introduction to Stochastic Programming
- Modeling Daily Arrivals to a Telephone Call Center
- Monte Carlo bounding techniques for determinig solution quality in stochastic programs
- Optimal Models for Meal-Break and Start-Time Flexibility in Continuous Tour Scheduling
- Optimal Shift Scheduling with Multiple Break Windows
- Optimizing call center staffing using simulation and analytic center cutting-plane methods
- Personnel tour scheduling when starting-time restrictions are present
- Planning and Scheduling in Manufacturing and Services
- Service-level agreements in call centers: perils and prescriptions
- Staffing multiskill call centers via linear programming and simulation
- Staffing to maximize profit for call centers with alternate service-level agreements
- Statistical Analysis of a Telephone Call Center
- The Operator-Scheduling Problem: A Network-Flow Approach
- The value of the stochastic solution in stochastic linear programs with fixed recourse
- Two issues in setting call centre staffing levels
Cited in
(19)- Physician staffing for emergency departments with time-varying demand
- A sustainable road network design problem with land use transportation interaction over time
- A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty
- Staffing to maximize profit for call centers with alternate service-level agreements
- Stochastic optimization for real time service capacity allocation under random service demand
- Staffing a call center with uncertain non-stationary arrival rate and flexibility
- Analytics for labor planning in systems with load-dependent service times
- On a multistage discrete stochastic optimization problem with stochastic constraints and nested sampling
- Distributionally robust optimization for scheduling problem in call centers with uncertain forecasts
- An integer programming approach for scheduling inbound calls in call centres
- Game theoretical transportation network design among multiple regions
- Staffing call centers under arrival-rate uncertainty with Bayesian updates
- A two-stage heuristic approach for nurse scheduling problem: a case study in an emergency department
- Multiskilled personnel assignment problem under uncertain demand: a benchmarking analysis
- Call centers with a postponed callback offer
- Optimal selection of contracts and work shifts in multi-skill call centers
- Distributionally robust workforce scheduling in call centres with uncertain arrival rates
- Combining revenue and equity in capacity allocation of imaging facilities
- A two-stage stochastic programming approach for multi-activity tour scheduling
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