DOI10.1287/opre.2022.2418OpenAlexW4318044133MaRDI QIDQ6195145
Andrés Musalem, Unnamed Author, Marcelo Olivares
Publication date: 13 March 2024 Published in: Operations Research (Search for Journal in Brave) Full work available at URL: https://doi.org/10.1287/opre.2022.2418
zbMATH Keywords
call centerscapacity managementempirical researchservice operations management
Mathematics Subject Classification ID
Queues and service in operations research (90B22)
