Performance evaluation through DEA benchmarking adjusted to goals

DOI10.1016/J.OMEGA.2018.08.014arXiv1809.00501WikidataQ129315569 ScholiaQ129315569MaRDI QIDQ6306152FDOQ6306152

Publication date: 3 September 2018

Abstract: Data Envelopment Analysis (DEA) is extended to the evaluation of performance of organizations within the framework of the implementation of plans for improvements that set management goals. Managers usually set goals without having any evidence that they will be achievable at the moment of conducting performance evaluation or, on the contrary, they may set little too unambitious goals. Using DEA for the benchmarking ensures an evaluation in terms of targets that both are attainable and represent best practices. In addition, the approach we propose adjusts the DEA benchmarking to the goals in order to consider the policy of improvements that was pursued with the setting of such goals. From the methodological point of view, the models that minimize the distance to the DEA strong efficient frontier are extended to incorporate goal information. Specifically, the models developed seek DEA targets that are as close as possible to both actual performances and management goals. To illustrate, we examine an example that is concerned with the evaluation of performance of public Spanish universities.

This page was built for publication: Performance evaluation through DEA benchmarking adjusted to goals

Report a bug (only for logged in users!)Click here to report a bug for this page (MaRDI item Q6306152)