Balancing staffing and switching costs in a service center with flexible servers
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Publication:856284
DOI10.1016/J.EJOR.2006.01.008zbMATH Open1109.90053OpenAlexW2028927078MaRDI QIDQ856284FDOQ856284
Rajan Batta, Oded Berman, Qian Wang
Publication date: 7 December 2006
Published in: European Journal of Operational Research (Search for Journal in Brave)
Full work available at URL: https://doi.org/10.1016/j.ejor.2006.01.008
Recommendations
- Flexible staffing for call centers with non-stationary arrival rates
- Allocating flexible servers in serial systems with switching costs
- Locating and staffing service centers under service level constraints
- Service-level differentiation in call centers with fully flexible servers
- Staffing a call center with uncertain non-stationary arrival rate and flexibility
Queues and service in operations research (90B22) Theory of organizations, manpower planning in operations research (90B70)
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Cited In (11)
- Allocating flexible servers in serial systems with switching costs
- Optimum service capacity and demand management with price incentives
- Impact of productivity on cross-training configurations and optimal staffing decisions in hospitals
- Server Staffing to Meet Time-Varying Demand
- Balancing herding and congestion in service systems: a queueing perspective
- A column generation-based diving heuristic to solve the multi-project personnel staffing problem with calendar constraints and resource sharing
- Workforce planning incorporating skills: state of the art
- A bicriterion algorithm for the allocation of cross-trained workers based on operational and human resource objectives
- Calibrating cross-training to meet demand mix variation and employee absence
- An extended queueing control model for facilities with front room and back room operations and mixed-skilled workers
- Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling
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