Rough Set Approach to Customer Satisfaction Analysis

DOI10.1007/11908029_31MaRDI QIDQ3535462zbMATH OpenOpenAlexFDO

Authors Salvatore Greco, Benedetto Matarazzo, Roman Słowiński

Publication date 13 November 2008

Published in Rough Sets and Current Trends in Computing (Search for Journal in Brave)

Full work available at URL https://doi.org/10.1007/11908029_31

Mathematics Subject Classification ID

Reasoning under uncertainty in the context of artificial intelligence (68T37) Consumer behavior, demand theory (91B42) Computing methodologies for information systems (hypertext navigation, interfaces, decision support, etc.) (68U35)

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Cited in

(6)

• ABC analysis of the customers using axiomatic design and incomplete rough set
• Stochastic dominance-based rough set model for ordinal classification
• \(\alpha\)-dominance relation and rough sets in interval-valued information systems
• Customer satisfaction analysis: identification of key drivers.
• On conjoint analysis by rough approximations based on dominance relations
• Kansei Engineering and Rough Sets Model

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